Privacy Policy

At HRSM Enterprises, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Please read this Privacy Policy carefully. By using our website, you consent to the practices described in this policy.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

Create an account
Make a purchase
Subscribe to our newsletter
Contact us for customer support
Participate in surveys or promotions
Leave reviews or comments

The personal information we may collect includes:

Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through our payment providers)
Order history and preferences
Account credentials

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

IP address
Browser type and version
Operating system
Referring website
Pages viewed and time spent on pages
Date and time of visits
Clickstream data
Device identifiers

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

Remember your preferences and settings
Keep you logged in to your account
Analyze website traffic and usage patterns
Personalize content and advertisements
Improve our website functionality

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Order Processing and Fulfillment

Process and complete your orders
Send order confirmations and shipping notifications
Handle returns, exchanges, and refunds
Communicate about your orders

Account Management

Create and manage your account
Authenticate your identity
Provide customer support
Send account-related notifications

Marketing and Communications

Send promotional emails and newsletters (with your consent)
Inform you about new products, sales, and special offers
Conduct surveys and gather feedback
Personalize your shopping experience

Website Improvement

Analyze website usage and performance
Identify and fix technical issues
Develop new features and functionality
Optimize user experience

Legal and Security

Prevent fraud and unauthorized transactions
Comply with legal obligations
Enforce our Terms of Service
Protect our rights and property
Resolve disputes

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with:

Service Providers

We work with third-party service providers who perform services on our behalf, including:

Payment processors (to process transactions securely)
Shipping and logistics companies (to deliver your orders)
Email service providers (to send communications)
Analytics providers (to analyze website usage)
Marketing platforms (to manage campaigns)
Cloud storage providers (to store data)
Customer service platforms

These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

Business Transfers

If HRSM Enterprises is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to:

Court orders or legal processes
Government or regulatory requests
Requests to protect our rights, property, or safety
Investigations of fraud or security issues

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of sensitive data (including payment information)
Secure Socket Layer (SSL) technology
Regular security assessments and updates
Access controls and authentication
Employee training on data protection
Secure data storage and backup systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Factors that determine our retention periods include:

The length of time you have an account with us
Legal, regulatory, or contractual obligations
The need to resolve disputes or enforce agreements
Business operational needs

6. Your Rights and Choices

You have certain rights regarding your personal information:

Access and Correction

You can access and update your account information at any time by logging into your account. If you need assistance, please contact us.

Marketing Communications

You can opt out of receiving promotional emails by:

Clicking the "unsubscribe" link in any marketing email
Updating your email preferences in your account settings
Contacting us directly

Please note that even if you opt out of marketing emails, we will still send you transactional emails related to your orders and account.

Cookies

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

Account Deletion

You may request deletion of your account and personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.

Data Portability

You may request a copy of your personal information in a structured, commonly used format.

7. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

8. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Pakistan. These countries may have different data protection laws. By using our website, you consent to the transfer of your information to these countries. We will take appropriate measures to ensure your information receives adequate protection.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on our website
Updating the "Last Updated" date
Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email:hrsmenterprises53@gmail.com
Phone: +92 300 1234567
Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM PKT
Mailing Address: HRSM Enterprises, Pakistan

We will respond to your inquiry within a reasonable timeframe.

12. Consent

By using our website and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Last updated: February 6, 2026